Frequently asked questions

It coordinates care for one person living independently, most commonly an ageing parent, but equally an adult with a disability in their own home, or a family member recovering after surgery, across everyone who looks after them. Carers scan a QR code at the home to see the day’s tasks and medications, tick them off, and leave notes. Family members see what happened in real time, on any device, without needing to call or check in.

No. KinsWell is a care-coordination tool, not a medication record. The pharmacy’s blister pack and your loved one’s care plan are the authoritative source for what they take, when, and at what dose. KinsWell lets you list the medications so carers see a reminder on the day’s checklist, and so the family can see they were handed over, but the dose, schedule, and clinical decisions stay with the pharmacist and any registered nurse involved. In New Zealand, unregulated carers are generally only permitted to assist with pre-packed Medication Compliance Aids (blister / Webster packs), not to dispense from bottles or determine doses. KinsWell’s medication list reflects what the pharmacy has packed, not what we recommend.

Yes. KinsWell is for coordinating care for someone resident in New Zealand, where the care happens (the carers, the visits, the home). Family members and other helpers can be anywhere in the world. You confirm this when you create a household. See our Terms of Service for the detail.

No. Carers scan a printed QR code with their phone camera. That opens the checklist in their browser. There’s nothing to install, sign up for, or remember.

Any modern phone, tablet, or computer with a recent browser (Safari, Chrome, Edge, Firefox). For carers, an iPhone or Android with a working camera is enough.

About 10–15 minutes. Most of that is typing in your daily tasks and medications. After that, printing and sticking up the QR code is the only physical step.

Yes. Invite as many as you want from Manage → Members. Each gets a role: admin (full control), member (can see everything and message, but can’t change tasks, meds, or household settings), viewer (read-only).

Yes. Family Plus covers two households on a single subscription. Each household has its own QR code, tasks, medications, members, and feed.

New visits and alerts appear on your dashboard in real time. Email and push notifications are on the roadmap; for now, opening the dashboard or visit feed gives you everything as it happens.

Yes. Comments on a visit show up for the next carer who scans in, and pinned messages on the Messages page stay visible until you remove them. You can also set a message to expire after a chosen date if it’s only relevant for a while. That’s how handover happens without phone calls.

Yes. On the Medications page, click Print schedule for a clean, paper-ready view. Print it or save it as a PDF from your browser’s print dialog.

You’ll be asked for a PIN (if the family set one), then to pick your name and the type of visit. After that, you’ll see the day’s checklist. Tap a task to mark it done, leave a note or a photo, then tap End visit when you finish.

No. Anything you typed into a note, an ad-hoc task, or a ticked checklist item is saved automatically when you end the visit.

Ask the family. The medication PIN is separate from the carer entry PIN and only covers the medication section, you can still do tasks, notes, and photos without it.

Choose + Add new name and type yours. The family will see you on their Carers list next time they look.

Yes. Provider plans cover 5, 10, 30, or 50 clients. The Provider dashboard rolls up every client’s recent visits and alerts in one view, and you can switch into any client to manage their tasks, meds, and team.

We block adding a new client until you upgrade or remove an existing one. Existing clients keep working as normal.

Yes. On Manage, the household owner can transfer ownership to another member. Their subscription then governs the client cap, and they’re auto-promoted to admin.

Not directly. KinsWell handles coordination and visit records, not funding line items. It pairs well with a back-office system that does that side of things.

With our cloud provider (Supabase) on servers in Sydney, Australia, the only place your data is held. It’s encrypted at rest and transmitted over HTTPS. Photos are served through signed, time-limited URLs. PINs and passwords are stored as bcrypt hashes; we never see them in plain text. See our Privacy Policy for the full picture.

Visit records (tasks, notes, comments, photos) age out automatically after a window that depends on your plan. Family plans keep them for a period suited to ongoing home care, and provider plans keep them longer to meet statutory record-keeping obligations. You’ll see a dashboard banner 30 days before anything is deleted, and you can export or upgrade to keep it. For the exact window that applies to your plan, see your dashboard or our Privacy Policy.

They see what they need for the visit: the daily checklist, medication schedule (unless gated by the optional med-PIN), any pinned or active messages, and recent notes. They don’t see family member names, billing, or other clients.

The QR code itself just opens the entry page; without the PIN (and, if set, the medication PIN), no one can start a visit. You can also regenerate the QR code on the QR Code page, which immediately invalidates the old one.

On My account, you can delete your user. We remove your name and email straight away; records you authored stay with the household so its history isn’t broken, attributed to “Deleted user”. If you own a household, transfer ownership or delete the household first; deleting the household removes everyone’s access and its records.

Yes. 1 month, no payment up front. You can cancel any time during the trial without being charged.

By bank transfer. After your trial, pay the amount shown on My account to the bank account listed there, using your account number as the reference so we can match it to you. Card payment is coming soon.

Family ($24.99/mo) covers one household. Family Plus ($44.99/mo) covers two, for split families or a parent and an in-law. Tasks, medications, photos, and family members are unlimited either way. Family prices include GST.

Yes. Upgrade or downgrade at any time from My account. If you downgrade below your current household count, you’ll need to remove or transfer the extras first.