Last updated: 14 July 2026
By creating an account or using KinsWell (the “Service”), you agree to these terms and our Privacy Policy. If you don’t agree, don’t use the Service.
If you use the Service on behalf of another person or organisation (for example, as a care provider, or as an admin setting up a household for a family), you confirm that you are authorised to agree to these terms on their behalf, and that they are bound by them.
The Service exists to coordinate care for a person resident in New Zealand. By creating a household, you confirm that the person whose care you are coordinating is resident in New Zealand, and that care delivery (the carers, the visits, the home) takes place in New Zealand.
Family members, friends, and other care contributors who use the Service to support that person may be located anywhere in the world.
The Service is not directed at users outside this scope. If you sign up to coordinate care for someone outside New Zealand, you may not receive the benefit of consumer protections in your jurisdiction, and we make no representations about the Service’s compliance with the laws of any other country.
You must be at least 18 years old to hold an account. The Service is not intended for use by children under 18, except that a person under 18 may be the care recipient whose care is being coordinated by adults. If you become aware that a child has created an account, please contact us.
KinsWell is a care coordination tool. It records tasks, visits, medications, notes, photos, and messages to help family members and care providers coordinate the care of a loved one. It is not a medical record, not a substitute for professional medical advice, and not a regulated health service.
We may change, add to, or remove features of the Service, and we may suspend or discontinue it. Where a change is material and adverse to you, we’ll give reasonable notice where we practically can.
You must provide true, current, and complete information when you set up and use your account, and keep it up to date.
You are responsible for keeping your password, carer PIN, and QR code confidential, and for every action taken from your account or through access you grant. Some people, such as carers, access a household through a QR code or PIN rather than their own account; the account holder is responsible for how those codes are shared and for activity carried out through them.
If you believe someone has accessed your account without permission, contact us at [email protected] immediately.
If you use KinsWell as a care provider or organisation:
KinsWell charges a subscription fee based on the tier that applies to your account. All fees are in New Zealand dollars. Prices shown for family plans include GST. Prices shown for provider plans are exclusive of GST, and GST is added where it applies.
Each plan includes a one month free trial, with no payment up front. After the trial, fees are paid by bank transfer using the account number shown on your Account page as the payment reference; card payment is coming soon. Fees are charged for each subscription period and are non-refundable for partial periods unless required by law.
If payment is not received, we may suspend or limit access to the Service until the account is brought up to date. You can cancel your subscription at any time from the Account page; cancellation takes effect at the end of the current paid period. We may change our fees by giving you reasonable notice before the change takes effect.
You agree not to:
You keep ownership of the content you put into KinsWell. You grant KinsWell a limited licence to store, copy, and display your content so we can provide the Service to you and the other people you’ve invited to your household.
We and our licensors own all intellectual property rights in the Service and the systems behind it, including the software, design, text, graphics, and look and feel. These terms don’t give you any rights in the Service except the right to use it as described here.
You can terminate your account at any time from the Account page. We can suspend or terminate accounts that violate these terms. On termination you must stop using the Service.
You can export your data from the Account page before you cancel. After your account is closed, we delete or de-identify your data in line with our Privacy Policy, except where we’re required to keep it by law.
KinsWell is not a monitoring, alerting, or emergency service. It records care after it happens and updates only when someone refreshes the page. It does not operate in real time, does not alert you when a visit is missed, late, or incomplete, when a medication is not confirmed, or when a concern is raised, and it must not be relied on to detect or respond to any emergency or deterioration in a person’s condition. If you are worried about someone’s immediate safety or health, do not rely on KinsWell: contact the person, their carer, or the emergency services (dial 111 in New Zealand) directly.
The Service is provided “as is”. To the extent permitted by law, we don’t guarantee that it will be uninterrupted, error-free, secure, or suitable for any particular purpose, including any medical or clinical purpose. We are not responsible for any loss arising from the Service being unavailable or slow, from errors or omissions in information entered by users, or from any site or service we link to. You are responsible for the care decisions made using information in KinsWell.
KinsWell is a care-coordination platform. It is not a clinical record, prescription system, or medication-management tool. All information about a person’s medication, dosing, and schedule must be verified against the pharmacy’s blister-pack labelling and the care plan from the prescribing clinician. We make no representations about the accuracy or completeness of medication information entered by users, and accept no liability for medication errors arising from reliance on the Service. Carers should only administer or assist with medications they are trained and authorised to handle under the laws of their jurisdiction; in New Zealand this generally means assisting with pre-packed Medication Compliance Aids (blister / Webster packs) unless a registered nurse has delegated wider authority under a documented care plan.
Nothing in these terms limits any rights you have under the New Zealand Consumer Guarantees Act 1993 or other consumer protection law that cannot be excluded.
If you use the Service for business purposes (for example, as a care provider), you agree that the Consumer Guarantees Act 1993 does not apply, to the extent allowed by section 43 of that Act.
To the extent permitted by law, KinsWell is not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, savings, revenue, or data, arising out of or related to the Service. To the extent our liability cannot be excluded but can be limited, and for all other liability under or in connection with these terms or the Service, our total liability will not exceed the total fees you paid us for the Service in the three months immediately before the event giving rise to the claim.
You indemnify us against all loss, damage, liability, and cost (including reasonable legal costs) that we suffer or incur arising from your breach of these terms or your misuse of the Service, including anything done by a person who accesses the Service through your account, password, PIN, or QR code. This does not apply to the extent the loss is caused by our own breach of these terms or our negligence.
These terms, and any dispute relating to them or the Service, are governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the courts of New Zealand.
We may update these terms from time to time. We’ll notify you by email if changes are material. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.